One thing Comcast and Verizon certainly excel at it knowing when people are writing about them on the internet.
In a poll we conducted yesterday, nearly three quarters of respondents rated their overall experience with Comcast “poor” or “very, very bad.” The comments section generally reflected the same sentiment.
In the article that accompanied the poll, we also mentioned Verizon’s FiOS service, saying that it helps protect consumers by giving them a viable alternative to cable.
Within just a few hours of the article being published, representatives from both Comcast and Verizon called and emailed us and left notes in the comments section.
Comcast, to their credit, was solely concerned with looking into the frustrating personal experiences with customer service that were mentioned in the article and in the comments. Kudos to them for that.
Verizon, unsurprisingly, appreciated our words of support for the continued expansion of FiOS service into local apartment and condo buildings.
Local Verizon sales manager Mark Harrington said he personally agreed that “any service provider, including Verizon, has been shown to be more responsive where there is the real option of being fired by our customers.” He shared the following information and advice for anyone who would like to get FiOS service in their community.
We’re trying to get to as much of Arlington as quickly as we can with our Verizon FiOS service. If you live in a condo or apartment building… I generally advise residents to make their voices heard with their board or property manager and have those people contact us.
We’ve reached out to every property we can and have successfully built out many at Verizon’s expense, but with others we have not yet, either because the owners have not yet granted permission, we haven’t been able to contact them, or in some cases we are still working on the fiber build to reach a few areas of Arlington.
Our website with more information for property owners is here…