This biweekly feature is sponsored by Allied Title & Escrow.
This week, we would like to introduce you to our Client Experience Team at Allied Title.
Why Client Experience?
The Client Experience Team (also known as “CX”) at Allied Title and Escrow was established in January, 2021. The title industry is mundane and boring. Allied Title’s Co-Founder and CEO, Latane Meade, wanted Allied to stand out from other title companies by humanizing the real estate closing experience and making it a celebration.
We never want customers to feel they’re talking to a robot, shuffling them through the process, when for most people, this is the biggest purchase of their lives. When you walk through our doors, we want you to know you are special, you are valued, and you deserve to be celebrated!
How does the closing experience feel different at Allied Title?
We believe the closing experience should be just as fun as getting that accepted offer on your dream home! When you come into our offices for settlement, we have cold brew and beer on tap waiting for you. After signing the closing documents, we love to capture the moment with Polaroids, photo booth props, and Closing Keys customized with your real estate agent’s logo.
Kids enjoy settlement at Allied too! We have specially-designed coloring books and video games for kids to enjoy while parents do the “boring” stuff.
How does the Client Experience Team help real estate professionals?
The CX Team is composed of like-minded, creative, and caring individuals who thrive on being a strategic partner for real estate agents, lenders, and developers. Whether it’s having our attorneys on speed dial, providing continuing education, or implementing fun ways to make the experience uniquely special for our clients, the CX Team’s sole focus is to keep our clients and their customers at the forefront of all that we do, while maintaining balance between quality and high volume.
Title is boring. With the help of Allied Title’s CX Team, you will be in the hands of real people who care and will make sure your settlement experience is a celebration!
Have questions related to title insurance? Email [email protected]. Want to use Allied Title & Escrow when you buy a home? Tell your agent when you buy a house to write in Allied Title & Escrow as your settlement company!