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(Updated at 1:55 p.m.) For a while, things at Wireless Rxx (2340 Columbia Pike) were going okay. Owner James Sampson said there was a rush on getting smartphones and other devices fixed the first week of March, and he was able to pay his employees and get them a small bonus.
Like many businesses in Arlington, however, the swift spread of the pandemic and the subsequent social distancing measures caused a sharp downturn by the end of the month, and Sampson was the sole worker left at his technology repair shop.
“Things dipped down so quickly,” Sampson said. “At first I had to furlough one college kid. Others had to let go and show them how to sign up for unemployment.”
Sampson said some of the signs were there early on for him.
“It started a little earlier with problems with the supply chain,” Sampson said. “In China, where our distributors are, Chinese Lunar New Year is the first week of February. There will be a week where you don’t get any shipments. But right after that coronavirus hit and nothing was shipping. It’s been months now where nothing’s shipping.”
Sampson said he started having to tell people that the repair parts for their devices were being held up at a warehouse in New York as impacts rippled down the supply chain. That increased prices too, with Sampson saying he had to raise prices $15 to $20 because of price increased sent down to him.
“I was getting letters from wholesale distributors saying they’re operating at 30 or 40% capacity,” Sampson said. “Because how how globalized economy and world is, it didn’t take too long to affect businesses in the U.S.”
Wireless Rxx is considered an essential business in Virginia and is open. But the store was briefly closed because Sampson didn’t feel comfortable making employees face possible exposure to COVID-19.
Today, it’s just Sampson. Before the pandemic, he said there were usually between 20-30 people walking into the store per day. It’s by appointment only, for now, with a sign in front of the store telling customers to call and set something up. Sampson also does on-the-go repairs now, traveling around Arlington to make fixes. Where he’d have 15-20 repairs a day, though, Sampson said he’s now doing between one and three.














