Arlington County Mobile WebsiteSince Arlington County updated its website two years ago, officials have seen significant increases in the number of mobile site visitors and e-mail subscribers, making it more critical than ever for the site to stay optimized for its on-the-go users.

According to the county’s Digital Communications Manager Jennifer Smith, 37 percent of site traffic is from mobile devices, up from 25 percent before the upgrade. Mobile phones account for 30 percent of site traffic, with the remaining 7 percent attributed to tablets.

“When we first redesigned the site our goal was to make it mobile-friendly,” Smith said. “Having mobile use increase from about a quarter to more than a third is huge, and the importance of being mobile-friendly is more critical than ever.”

With the upgrade came new features designed to be especially easy for mobile users, including the site’s calendar feature Arlington Today, more forms available online that can be completed on a mobile device, and organizing the site by topic rather than by department.

The County also rolled out a new e-mail subscription services feature over the summer with an easy sign-up option on the site’s homepage. Users can choose from a list of more than 100 topics they would like to be notified about, from police-related news to trash and recycling updates.

Smith said more than 65,000 people now subscribe to the service, and the average user is subscribed to 2.3 different topics.

She added this progress has inspired the County to do make more improvements to its digital offerings in the new year.

This includes plans to “do more in the mobile application space” in 2016. Though the County already has an app for reporting problems, there’s opportunity to expand it and make more services easily accessible on mobile devices.

“Our goal is to continually look for ways to improve the site and make it easier for those people coming to it,” Smith said. “I don’t think any organization in this day and age is moving away from mobile. It was a key part of revamping the site a couple years ago, so we’ll continue to look for ways to improve in that space.”


Arlington County government's offices at 2100 Clarendon BlvdChristmas and the New Year are around the corner. Just like many Arlington residents, County workers are preparing for a few days off in observance of these holidays.

Dec. 24 and 25 Closures

County government offices will be closed this Thursday and Friday for Christmas. That includes the courts, the DMV and public libraries.

While the Parks and Recreation office will also be closed, park grounds will remain open on those days. The Sheriff’s Office will also hold detention center visiting hours from 9 a.m. to 9 p.m. on both days.

Trash pick up and recycling will run normal operations on Thursday, but there will be no collection on Friday. Regularly-scheduled Friday pick up will occur on Saturday, Dec. 26 instead.

As for getting around, Metrorail and Metrobus will operate on holiday schedules both days. On Thursday, ART will offer regular service, with the 43 and 84 routes starting at 12:30 p.m on Christmas Eve to accommodate the federal government’s early release.

Only ART routes 41, 45, 51, 55 and 87 will operate Christmas day, and those routes will operate on a Sunday schedule. All other routes will be closed.

Dec. 31 and Jan. 1 Closures

The County will experience the same closures for New Year’s Day next Friday with a few minor differences.

Public libraries will close at 5 p.m. on Dec. 31 and remain closed on New Year’s Day.

There will be no trash collection on Friday. Pick up will occur on Saturday, Jan. 2 instead.

For transportation on New Year’s Day, the Metro will operate on a holiday schedule again. The same select ART routes — 41, 45, 51, 55 and 87 — will operate on Sunday schedules, and all other routes will be closed.

Other Holiday Notes

On Dec. 24, Dec. 25 and Jan. 1, parking in meters and residential zone restrictions will not be enforced.

All public schools will remain closed, on holiday break, until Monday, Jan. 4.

More details on this holiday schedule and other closures are available on the County website.


Arlington Dept. of Environmental Services web formArlington County has plugged a vulnerability in its automated services system for homeowners, after the vulnerability was brought to officials’ attention by ARLnow.com and a local IT services provider.

The vulnerability was in a phone system and website used by the Arlington Dept. of Environmental Services to automate waste pickup scheduling and water service changes.

The phone system would allow a caller to enter either an account number or their address. When one entered an address, however, the system would then provide that homeowner’s name and account number.

With the account number, one could theoretically go online and shut off the home’s water service, or order a big pile of mulch to be delivered to their yard and billed to their account.

ARLnow.com tested the vulnerability and came one click away from sending a big mulch pile to the front yard of a national media personality who lives in Arlington. Through a spokeswoman, that individual declined to comment or be identified in this article.

Within a week of ARLnow.com notifying the county, the automated phone system had been taken offline — callers now only have the option of speaking to a customer service representative — and some account number fields were removed from online forms.

“Our approach is customer-focused and to make it convenient for residents to make service requests, order mulch and report problems through the County website or by telephone,” said Dept. of Environmental Services spokeswoman Jessica Baxter. “It is a philosophy our customers value based on their feedback.”

“To date, we have not had a problem with people misusing the system,” Baxter continued. “As with any system, we are always looking for ways to improve while balancing the needs of our customers. Thanks for bringing this matter to our attention.”

Alexander Chamandy, the founder of Arlington-based IT services firm Envescent, LLC, was the first to spot the vulnerability.

“I discovered this unauthorized information disclosure issue by accident when scheduling a curbside pickup with Arlington,” he said. “It was disconcerting that one’s account information, name, address and other details could be shared with an unauthorized party. Because identity theft and data breaches are on the rise I felt it was important to alert ARLnow.com and Arlington County.”


Arlington House at dawn (Flickr pool photo by Kevin Wolf)

County Apologizes for Political Facebook Post — Arlington County has taken down and apologized for a Facebook post that some called inappropriate. “No support or endorsement was intended” the county said of the post, which linked to an article about an Arlington County Democratic Committee resolution calling for a change to the Washington Redskins team name. [Facebook]

Arlington to Partner with Nextdoor — The Arlington County Police Department will be holding a press conference Wednesday afternoon to announce a partnership with Nextdoor, a private social network for neighborhoods. The partnership will help “build stronger, safer communities with the help of Arlington residents.” Nextdoor has been criticized recently for becoming “a bastion of racial profiling.”

Bluemont Residents Concerned About Big Ballston Development — The Bluemont Civic Association is expressing concern over a massive proposed development on the western side of the intersection of N. Glebe Road and Wilson Blvd. The development proposal calls for 483 apartments in a building with a grocery store and other ground floor retail. [Curbed]

Arlington-Built Satellite Blasts Off to Space Station — A tiny satellite built by elementary students at St. Thomas More Cathedral School in Arlington is part of the cargo of a rocket that launched into orbit Sunday, bound for the International Space Station. [CBS News, Space.com]

‘Arlington Tech’ School Proposal — The Arlington School Board has signaled that it’s ready to move forward with the establishment of “Arlington Tech,” a high-technology coursework initiative to be located at the Arlington Career Center. [InsideNova]

Anti-Hunger Effort Draws Big Crowd — More than 1,000 people gathered at the Thomas Jefferson Community Center gym over the weekend to put together 100,000 meals for starving children around the world. [NBC Washington]

Arlington’s Official Song Turns 45 — “Arlington,” the official song of Arlington County, recently turned 45 years old. The song was written by a local clergyman and adopted as the county’s official song in 1970 with the encouragement of the Arlington Chamber of Commerce. [Arlington County]

Flickr pool photo by Kevin Wolf


Japanese Maple in the sunlight (Flickr pool photo by Eric)

Passenger Thrown from Minivan in Crash — Three people were hurt in an early morning crash on S. Arlington Ridge Road today. Police say a car traveling at 55 mph on the residential street slammed into the back of a minivan near 23rd Street S., causing one passenger in the van to be ejected from the vehicle. [WJLA, NBC Washington]

School Board Approves $100 Million H-B Design — The Arlington School Board has approved a concept design for the Wilson School in Rosslyn, future home of the H-B Woodlawn secondary program. With a 92-space parking garage factored in, the construction cost of the school may exceed $100 million. Also last week, the School Board confirmed that it will again ask the County Board for permission to build a new elementary school on the Thomas Jefferson Middle School campus. [InsideNova, InsideNova]

County Facebook Post Raises Eyebrows — Democratic political operative Ben Tribbett, among others, is calling an Arlington County Facebook post about a local Democratic resolution on the Redskins team name an “inappropriate use of a government Facebook account.” Tribbett was previously hired by the team to defend its name. [Facebook, Blue Virginia]

Nine Arlington Restaurants Make Top 50 List — Nine Arlington establishments have made Northern Virginia Magazine’s Top 50 Restaurants list. The highest on the list is new-this-year Kapnos Taverna in Ballston. [Patch]

Fisette on County’s Support for I-66 Plan — Arlington County Board member Jay Fisette says the county supports a plan for tolling I-66 because it is a regional compromise that’s cost effective, multimodal and not “the typical knee-jerk reaction [of] just widening roads.” Fisette notes that Arlington “was traumatized by the building of I-66 right through some of our neighborhoods” in the 1970s and 80s. [Washington Post]

Four Mile DMV Moving After Losing Lease — Dozens of angry Fairfax County residents came out to a meeting Thursday night to express opposition to a new DMV office in the Barcroft Plaza shopping center. The meeting also revealed more information on why the DMV is moving from its current location on S. Four Mile Run Drive. The DMV reportedly lost its lease due to a planned redevelopment, which has since fallen through. [Annandale VA]

More Info on Courthouse Redevelopment — We now know a bit more about the planned redevelopment of a low-rise office building in Courthouse. A 15-story, 91-unit condo building with 2,000 square feet of ground floor retail space is planned to replace the office building at 2000 Clarendon Blvd. [Washington Business Journal]

Flickr pool photo by Eric


Pentagon Row Ice rink

County Creates Veterans Committee — Arlington County is creating a Military and Veterans Affairs Committee, to “identify, prioritize and implement programs and initiatives to recognize and support our active duty military population, our veterans, and their families.” The committee will also serve as the county’s liaison to the Vietnam War 50th anniversary commemoration. [Arlington County]

Pot Legalization Advocates Meeting in Arlington — The 2015 International Drug Policy Reform Conference is being held in Crystal City today through Saturday. The group holding the conference is planning to lobby Congress for laws that would make it easier for states to legalize marijuana and decrease penalties for non-violent drug offenders. [Associated Press, Drugpolicy.org]

New Logo for DCA, Airports Authority — Reagan National Airport and the Metropolitan Washington Airports Authority have a new logo, in time for the holiday travel season. [Twitter, YouTube]

Arlington Startup Gets $2 Million Investment — Arlington-based cybersecurity startup TruStar Technology has raised $2 million in seed round funding, led by Silicon Valley-based investors. [Washington Business Journal]

Weather Gang, Topper Predict Less Snow — Contrary to NBC4’s Doug Kammerer, who predicted a snowier-than-average winter, the Washington Post’s Capital Weather Gang and WUSA9’s Topper Shutt both are predicting less snow than usual and warmer than usual temperatures. [Washington Post]


Syrian Refugee Blanket and Coat Drive (via Arlington County)Arlington County is ready and willing to help resettle Syrian refugees, a county official said Tuesday.

Following the terror attacks in Paris, there has been a backlash against plans to bring refugees from Syria’s bloody civil war to the U.S. More than half of the nation’s governors — mostly Republicans — have expressed opposition to hosting Syrian refugees in their states.

In Virginia, Gov. Terry McAuliffe (D) says he will not ban refugees from the Commonwealth. Arlington, meanwhile, says it’s ready to help refugees who are sent to the county.

“While there is no official role for the Arlington County government in resettlement decisions or in receiving refugees, we have expressed our interest in serving as a receiving community for refugees,” said Brian Stout, Arlington County’s federal liaison.

Once in Arlington, the county’s Dept. of Human Service would offer a number of free services to refugees through its Community Outreach Program, including:

  • Citizenship classes and workshops
  • English language classes
  • Computer classes
  • Job readiness training
  • Food and nutrition classes
  • Health screenings and presentations

Those services are available in Arabic and other languages, according to information on refugee resettlement in Arlington provided to ARLnow.com. The document also states that county staff is able to “signal our interest in assisting” with refugee resettlement by communicating “the benefits of Arlington as a placement site to the State Department and the placement agencies.”

In order to come to Arlington, a refugee would either need to have family in the area, or it would need to be determined by federal authorities that Arlington was best suited to the refugee’s needs. The federal Office of Refugee Resettlement would refer the refugee to the Virginia Dept. of Social Services, which would in turn refer him or her to the local, contracted refugee service provider — which for Arlington is Catholic Charities of the Diocese of Arlington.

So far, the county is unaware of any Syrian refugees that have been resettled in Arlington, Stout said. ARLnow.com was unable to reach Catholic Charities for comment.

Per security concerns about ISIS-affiliated terrorists posing as refugees, Gov. McAuliffe’s office said in a statement that each refugee “undergoes intensive security screening” from federal authorities. Even so, McAuliffe has also specifically asked his homeland security secretary to “ensure that every proper precaution is taken to keep Virginians safe.”

Republicans in the House of Delegates say they will introduce legislation early next year to ban Syrian refugees from Virginia.

Arlington County, along with other Northern Virginia jurisdictions, is currently conducting a blanket and coat drive for Syrian refugees.

File photo


Logo via Arlington CountyParking meters will not be enforced on Wednesday, as Arlington County observes the Veterans Day federal holiday.

Arlington County courts, libraries, public schools and other government offices will be closed for the holiday, and metered parking will not be enforced, the county said. Arlington Transit will operate on a holiday schedule.

Trash and recycling services, meanwhile, will operate on a normal schedule.

See the full Arlington County holiday calendar here, the Arlington Public Schools holiday pool schedule here and the ART schedule modifications here.


County insights websiteArlington County wants to develop new online and smartphone-based services, but is first seeking feedback from the public.

Arlington has set up a text line and a new website to gather suggestions for digital tools that could “make it easier to communicate and do business with the County.” The website says the suggestion-gathering effort will wrap up by Nov. 15.

From a press release:

The County is always looking for new opportunities to engage its residents and gain their input on the issues that matter. Today, we’re launching a month long outreach effort to ask Arlingtonians what future mobile or online services they think would make it easier to communicate and do business with the County.

Participants should visit http://insights.arlingtonva.us or or send a text to 703-270-0070 to share their ideas for a new mobile or online service. Once we conclude the input period, we will gather the ideas, develop insights and then use the information as part of our overall decision making process. We’ll be sharing our findings with participants and others along the way.


Sun rays peeking through clouds on the Potomac (Flickr pool photo by John Sonderman)

Church Squatter Arrested — A man who has managed to squat in the attic of an Arlington church for three years has been arrested and charged with trespassing. An air conditioning repairman discovered the man and his makeshift living space in the attic of St. Ann’s Catholic Church, near Ballston. [NBC Washington]

New Rosslyn Sushi Restaurant Close to Opening — Rolls By U, a new sushi restaurant at 1731 Wilson Blvd in Rosslyn, is getting set to open next week, after originally hoping to open last month. The restaurant will offer burrito-sized sushi rolls in addition to regular-sized rolls. [Washington City Paper]

Fundraiser for Former Yorktown Football Player — Friends have organized an online fundraising campaign for a former Yorktown High School football player who was injured in an incident that was caught on video. Josh Bunche was attempting a flip while tailgating at a Clemson football game, but he slipped and suffered serious facial injuries. [Patch, GoFundMe]

McMenamin Responds to Sewage Plant Fence — Independent Arlington County Board candidate Mike McMenamin has issued a statement calling the $350,000 public art installation along a fence at the county’s sewage plant “wasteful.” Said McMenamin: “Extravagant projects like this help drive up taxes in Arlington County, making it more costly to own a home or to start a business.”

County Touts Fully Funded Pension — Arlington County’s employee pension fund is now 99 percent funded, thanks to prudent management. While some other communities struggle with underfunded pensions, Arlington has now been able to decrease the percentage of employee compensation going to the pension fund, from 24 percent — about $58 million — last year to 22 percent this year. [Arlington County]

Flickr pool photo by John Sonderman


Audrey ClementIndependent Arlington County Board candidate Audrey Clement is proposing a “72 hour transparency rule” for Arlington County Board and county commission meetings.

Clement is decrying the not-uncommon practice of county staff waiting to post documents related to County Board items and commission agenda items until either right before the meeting or after. While the vast majority of board reports and other documents are posted a week or more in advance, some go down to the wire, raising questions about government transparency.

In a press release, Clement proposes a rule requiring documents to be posted 72 hours in advance of any such meeting, and asks other candidates to support the rule as well. It wouldn’t come at a monetary cost, it would just require tighter deadlines, Clement said.

The full press release:

I’m Audrey Clement, Independent Candidate for Arlington County Board. I’ve spoken to hundreds of voters, taxpayers, and residents while campaigning for County Board this year.

Many have related to me their frustration with the fact that Arlington County staff frequently withhold critical documents, data, and information, or delay posting critical information till the day before the next Board or Commission meeting.

How can residents, the Civic Federation, civic associations, homeowners associations, and other stakeholders study and understand information or hold meaningful discussions with their elected officials about important decisions when staff either withholds, or waits until the last minute to reveal pertinent information and detail? They can’t!

There is a better way: A 72-hour transparency rule. In the corporate world, boards of directors typically require at least 5 days’ advance receipt of meeting materials. If you want meeting attendees to be prepared (which includes having read relevant reports and detailed information in advance), you need to give them the materials far enough in advance to make it possible. It is common practice in the business world to require 3-to 5-day advanced delivery of all board-meeting materials.

Providing meeting materials 3 days in advance of County Board and advisory commission meetings isn’t a lot to ask. It’s just common courtesy. And a 72-hour rule isn’t any more expensive or time consuming; it simply means setting earlier internal deadlines. In fact most Arlington County meeting documents are ready several days prior to meetings, yet staff often holds them for a Friday-night document dump to the County’s website.

Please join me and others in asking all Arlington County Board candidates to pledge their support to a 72-hour (or longer) rule for the advance publication of County Board and advisory commission agenda items and reports.


View More Stories