911

Morning Notes

By ARLnow.com

VDOT Repaving Planned This Month — “Upcoming @VaDOTNOVA night paving into August: Glebe Road, Spout Run Parkway, Washington Boulevard, Route 1 aka Richmond Highway aka the roadway formerly known as Jefferson Davis. Dates tentative, subject to change.” [Twitter]

ACPD Still Not Meeting Staffing Goal — The Arlington County Police Department has, on net, added a few new officers over the past year. But staffing challenges remain, echoing challenges for police departments across the region: ACPD currently has 352 officers despite a staffing goal of 374 officers. [NBC 4]

Arlington Hiring Public Safety Positions — Arlington County is currently hiring school crossing guards and 911 dispatchers.

Lee Highway Apartment Complex Sold — “A 50-year-old apartment complex along Route 29 in Arlington County has traded hands for the first time in 20 years. Connecticut-based Westport Capital Partners, through the entity WM MF Horizons Property LLC, acquired the Horizons Apartments from an entity connected to Dweck Properties to in a deal that closed June 26 for $71M, Arlington County property records show.” [Bisnow]

Rosslyn-Based Firm Buys Clyde’s — “It’s official: Clyde’s Restaurant Group, a 56-year-old institution in Greater Washington’s restaurant scene, is now a subsidiary of Graham Holdings Co. Graham, which is led by members of the Graham family that formerly owned The Washington Post, did not disclose a sale price.” [Washington Business Journal]

Nearby: More People Biking in Alexandria — “More than halfway through this summer’s Blue and Yellow Line shutdown… bicycle volume [has] almost doubled on the Metro Linear Trail, a smaller, along-rail trail which connects the King Street and Braddock Road stations.” [DCist]

Flickr pool photo by Lisa Novak

Morning Notes

By ARLnow.com

Hospital Construction Starting Soon — “Around the time most local residents are firing up the grills for mid-summer barbecues, Virginia Hospital Center will be firing up the bulldozers as it moves forward with a long-awaited expansion. Hospital officials aim to have their land-swap agreement with the county government in place by the end of July, and ‘the plan is to begin construction shortly thereafter.'” [InsideNova]

Swastika in S. Arlington Park — “From a local Nextdoor group: someone drew swastikas on a sign board in Troy Park near S. Glebe Road. A parks department spokeswoman says the graffiti has been covered up and no other incidents of this kind have been reported recently.” [Twitter]

When To Report an Oily Sheen on the Water — “A rainbow sheen can result from iron-oxidizing bacteria or from petroleum. To differentiate, trail a stick through the film. It it readily breaks up, it’s most likely bacteria. If it swirls together, it’s most likely petroleum and should be reported.” [Arlington County]

When to Call 911 for a Medical Issue — “The Arlington County Fire Department (ACFD) is initiating a public information campaign to help individuals, facilities and communities develop the know-how to ‘Make the Right Call.’ The effort aims to empower the community to help maintain EMS system readiness by learning appropriate utilization of the medical 911 system.” [Arlington County, Twitter]

Flickr pool photo by Erinn Shirley

Arlington County Dispatchers Clear Up Misconceptions About 911

By Vernon Miles
Arlington County dispatch center (photo via Arlington County)

Posted by Arlington County Virginia – Government on Wednesday, April 24, 2019

Calling 911 isn’t always as simple as picking up the phone and dialing the numbers.

April is “911 Education Month,” so Arlington County put together some short guides for when and how someone should get in touch with emergency services.

For starters, those who are deaf, hard of hearing, unable to speak or in a situation where it’s unsafe to speak can use a Text to 911 service, which debuted in the county three years ago.

Users can enter 911 into the “to” or “recipient” field. In the message, include the location of the emergency and whether the police, fire or an ambulance is needed.

The dispatcher could follow up with questions and give instructions. Those using the text feature are asked to avoid abbreviations or slang and to keep the messages short.

In a video posted last week (above) 911 dispatchers Alexis Brown and Morgan Turner fielded questions about local emergency services. Both noted that one misconception is that 911 dispatchers track calls the way other smartphone apps can.

“Unlike Uber, we don’t have the ability to figure out where you are,” said Brown. “We have the ability to figure out closest cell tower to you,” but “if you can give us an address, a street that you’re on, closest business, any resources you have to assist us,” it could help first responders reach you faster.

Turner said the difference is in how emergency services track calls.

“Apps like Uber use wifi signals. We use cell towers,” said Turner. “So give us the address first. At the very least we can send someone your way. Beyond that: name, phone number, and what’s happening.”

Turner also said many people call 911 by accident and immediately hang up, but this causes some problems for dispatchers.

“Just stay on the line and tell us it’s not an emergency,” said Turner. “If you hang up, we have to assume there’s an emergency and we will call you back.”

Brown also said those who speak languages other than English shouldn’t feel discouraged about calling emergency services. Several dispatchers speak Spanish, and for more uncommon languages dispatch services have resources to get a translator on the line.

Whether or not to call 911 can sometimes be unclear, but Turner said an ongoing threat of harm is the dividing line.

“The line can seem blurry, lots of times people aren’t sure,” said Turner. “The way I always think of it: if there’s a threat of harm, like if someone might be hurt, like a person in a medical emergency or a fire.”

For situations that require police or the fire department that don’t quite rise to the level of a 911 call, Brown noted that the county’s non-emergency line can be reached at 703-558-2222.

All told, police responded to 76,295 calls from 911 in 2018, according to year-end report released today (Tuesday). The number indicates a steady drop from 78,330 calls in 2017, and 83,511 in 2016.

Photo via Arlington County

Arlington’s 911 Center Fields Thousands of Hang Ups

By ARLnow.com

About 37 times per day, on average, someone in Arlington calls 911 and then hangs up the phone.

It may not seem like such a big deal, but those calls come at a cost: of the dispatcher’s time — 3 minutes per call, more than an hour and a half a day — and sometimes the time of police officers who have to respond to a hang-up caller’s home to make sure they are okay.

The numbers are big when you add them up: nearly 20,000 hang up calls over the past 18 months and 1,000 hours of call taker time spent handling them.

To help combat that, Arlington County is asking people who accidentally call 911 to stay on the line and let the dispatcher know it was a mistake, instead of simply hanging up.

The county sent out the following press release on the matter on Wednesday.

If you accidentally call 9-1-1, stay on the line and let the call taker know it was a mistake. This allows the call taker to resolve your call more quickly and be ready for the next call coming in.

In the last 18 months, Arlington County’s Emergency Communications Center (ECC) processed 19,906 abandoned calls, also called “9-1-1 hang ups.” Here’s how it all works:

  • As soon as a 9-1-1 call is initiated, it immediately enters the call processing system.
  • If the person making the call hangs up at any time after the call is initiated, the call is still presented to a call taker.
  • The call taker then attempts to contact the caller to ensure everything is okay.
  • Up to three return phone calls are made to the caller, including leaving a voicemail when available.
  • If the call originates from a landline phone, police are dispatched to check on the welfare of persons at that address.
  • If call takers can make contact and are assured there’s no problem, they cancel the dispatch of police officers.
  • On average, it takes three minutes for a call taker to process a 9-1-1 hang-up. That’s time a call taker isn’t available to receive other 9-1-1 calls. ECC call takers have spent almost 1,000 hours handling hang-ups over the last 18 months.

Remember, if you accidentally call 9-1-1, stay on the line. This allows call takers to be available for the next call, which may be a life-or-death situation.

And don’t forget, for those instances when you’re unable to call, you can now send a 9-1-1 text to our Emergency Communications Center.

Morning Notes

By ARLnow.com

County HQ Renovation Vote Delayed — The Arlington County Board last night agreed to defer consideration of renovations to county government headquarters until April. The Board will discuss the “‘opportunity costs’ for the $10 million in rent abatements that will fund part of the renovation project,” in the context of the current county budget discussions, according to Board Chair Katie Cristol. [Twitter]

Arlington Declines Amazon FOIA Request — A Freedom of Information Act request for more information about the county’s Amazon HQ2 bid, sent from the Washington Post’s Jonathan O’Connell, was denied on the grounds that the information was “exempt from disclosure.” At the County Board meeting this past weekend, several speakers called on the county to release more information about what it has offered Amazon. [Twitter, WTOP]

Letter: APS Should Revise Gym Shorts Policy — Eighth-grade students wrote a letter to the editor encouraging Arlington Public Schools to revise its policy on girls’ gym shorts. Per the letter: “The shorts we are required to wear by the school system cause many of us embarrassment because the wide, open legs allow others to see our undergarments, especially during floor exercises. Additionally, the current gym shorts are too big for petite girls.” [InsideNova]

Arlington TV Now in HD — “You can now watch Arlington TV (ATV), the County’s government cable channel, in high definition (HD) on Comcast Xfinity. From live County Board meetings to original programming about Arlington, viewers with HD sets can now watch the same programming on Channel 1085 on Comcast Xfinity’s HD tier.” [Arlington County]

Auditor Releases Report on ECC Overtime — Arlington County Auditor Chris Horton has released a report on overtime incurred by the county’s Emergency Communications Center, which handles 911 calls and dispatches first responders. The ECC’s overtime costs were about $1.4 million last year. Horton found that “a more efficient training process could result in greater staffing efficiency, and potentially reduce overtime expenses.” [Arlington County]

Four Phases of Snow Removal — For those who need a reminder after this anemic winter, a YouTube video explains the county’s four-stage snow removal process. [YouTube]

Morning Notes

By ARLnow.com

Arlington Gets New Emergency Management Director — Arlington County has named Aaron Miller as its new Director of the Department of Public Safety Communications and Emergency Management. He is currently the Director of Homeland Security and Emergency Preparedness for the City of New Orleans. [Arlington County]

Gunston Students Win Anti-Bullying Video Competition — Two eighth-grade girls from Gunston Middle School have won a second-place prize from the AT&T Film Awards for their cyberbullying prevention video. The duo will receive $2,000 in camera equipment and a one-day workshop at Gunston with professional filmmakers. [WJLA]

Vihstadt Could Face Tough Reelection — Democrats are energized by their opposition to President Donald Trump, and that could mean an especially challenging reelection for independent County Board member John Vihstadt. A blue wave in the 2018 midterms may make Vihstadt more vulnerable to his eventual Democratic challenger, one local political blogger suggests. [Blue Virginia]

Expensive Morning Commute on I-66 — “The toll to travel along eastbound Interstate 66 in Northern Virginia hit $46.75 Wednesday morning, about a week after it notched a record high.” [Washington Post]

Flickr pool photo by John Sonderman

Arlington and Alexandria to Cooperate on Upgrades to 911 Systems

By Chris Teale
1/5

Arlington County and the City of Alexandria will be working together on further upgrades to their respective 911 systems.

The Arlington County Board is set to approve a Memorandum of Understanding at its meeting on Saturday (October 21), paving the way for cooperation with the Alexandria City Council and interoperability between the two 911 systems.

Last year Arlington added text-to-911 capability, 5.5 years after first announcing, during a visit from the then-FCC chairman, that it was working to give residents the ability to send text messages to 911. Other “Next Generation 911” capabilities are still in the works.

In a report on the MOU, county staff said the two jurisdictions working together will help “improve operational standards and increase public safety in the region,” as part of a regional goal to improve the efficiency of handling emergency calls.

“Towards that end, Arlington County and the City of Alexandria have proposed an MOU for the planning, design, procurement, installation, configuration, operation and lifecycle management of a new shared NG 9-1-1 system to support these goals of interoperability and improve efficiency of call processing and public safety emergency response,” staff wrote. “Arlington County and the City of Alexandria have both planned for and allocated funding to improve their 9-1-1 call processing systems.”

The MOU will help create an integrated system for both jurisdictions, meaning they can process both emergency and non-emergency calls from either jurisdiction’s primary and backup 9-1-1 center.

Both will also be able to answer each other’s telephone calls when the other cannot do so, such as during a system failure or an evacuation.

The county will be the “fiduciary agent” for the scheme, meaning it handles all the finances. Alexandria will provide an inter-jurisdictional transfer of money to fund its side of the project.

County Department Changes Name, Designs New Logo

By Katie Pyzyk

One of Arlington County’s safety departments has undergone a staff-led rebranding effort, complete with a new name and a new look.

As of July 1, emergency management employees and those in the county’s Emergency Communications Center work in the Department of Public Safety Communications and Emergency Management. Department staff voted for the name from several suggestions.

“While we do not often change the name of our departments, and not all departments have logos, in the past 15 years some have had name changes,” said County Manager Mark Schwartz. Two examples are the current Department of Environmental Services and the Department of Parks and Recreation, which both underwent reorganizations.

At the heart of the Office of Emergency Management’s rebranding is an effort to be more inclusive of the entire department’s staff. The two initially had been separate divisions — OEM fell under the fire department and ECC under the police department — but they merged into the same department in 2004. Still, they kept their separate functions: Emergency management staff plan public preparedness campaigns and hazard and crisis mitigation, while communications staff run the 911 call center and dispatch first responders to the public.

The name, however, technically only covered the emergency management section, not the communications staff. Department director Jack Brown sought out a new name that more accurately represents both functions.

“The mission sets are a bit different, but bringing them together under one department makes a lot of sense,” said Brown. “The previous name only reflected part of the mission. We are on the same team, and our name now reflects that.”

Schwartz confirmed that these types of name changes should benefit both the county staff and the public. “Our goal is to ensure that each department’s mission and purpose is clear, both internally and publicly… We believe the new name makes the work of this critical team clear to all,” he said.

Instead of hiring an independent consultant for the rebranding, the project was fueled entirely by ECC and OEM staff, including the logo design. The logo incorporates elements representing various aspects of the department’s safety missions. For example, the radio tower represents communications, and the lightning and rain drops represent preparedness for weather events. The individual parts are encompassed within a pentagon shape.

“Our set of missions are within that pentagon. It’s a symbol, it reminds us why we’re here,” Brown said. “We’re here not just because of the Pentagon and 9/11. We’re here because really bad things happen and we want to prevent them from happening. If they do happen, we’re here to help the public get through it.”

That being said, Brown adds: “But these symbols are nothing without our people and their character. Our brand is our professionalism, our work ethic and our mutual commitment to public safety. I think these changes reflect that and I’m proud of this department and its future.”

(more…)

Sprint Customers May Get Busy Signal When Trying to Call 911

By ARLnow.com

Sprint mobile phone customers may get a busy signal in Arlington and other parts of the D.C. region when they try to make an emergency call.

The Arlington Alerts system issued the following notice shortly after noon today.

Sprint cellular service is affected throughout the area. If you receive a busy signal when you call 9-1-1, you should attempt to text to 9-1-1, use a landline phone or use a cellphone covered by another provider.

The problem is also affecting Sprint customers in Fairfax County, the Washington Post reports.

County PSA: Text 911 If You Can’t Call

By ARLnow.com

Arlington County is out with a new video Public Service Announcement, reminding residents that they can now text 911 if they can’t call.

The video shows a humble office worker saving the day when he spots a bad guy trying to break into cars in his parking garage.

For the record, the “bad guy” in the video, Arlington County Public Information Officer Peter Golkin, is in fact regarded as one of the nicest guys in county government. Also, as an avid bike commuter, it’s quite doubtful that he would ever feel the need to steal a car.

More information about Arlington’s text-to-911 initiative can be found on the county website.

Text-to-911 Service Launched Today in Arlington

By ARLnow.com

A 911 dispatcher in Arlington's Emergency Communications CenterFive and a half years after it was first proposed in Arlington, Text-to-911 capability is finally a reality.

The ability to send a text message to 911 launched today in Arlington. In a press release, officials encouraged those reporting an emergency to call instead of text, unless a disability or a safety risk prevents you from doing so.

From Arlington County:

Arlington County today launched Text to 9-1-1, making it possible to send a text message to our Emergency Communications Center if you can’t call 9-1-1.

“In an emergency, we always prefer that you call 9-1-1,” said Deputy County Manager for Public Safety James Schwartz. “But if you can’t call, you will now be able to text and get the help you need.”

Arlington joins other jurisdictions across the region and the nation who are adding Text to 9-1-1 to their emergency communications options, and reminding callers “call if you can, text if you can’t.”

“Use it only when you cannot establish voice communications or when speaking into a phone would present a significant safety risk,” Schwartz said. He noted, however, that Text to 9-1-1- is particularly useful for persons who are deaf, hard of hearing, or speech impaired.

Voice calls to 9-1-1 are preferred because they make it easier for dispatchers to give commands that can be extremely useful in providing medical assistance such as CPR and basic first aid instructions.

“It is important that anyone who does have to use Text to 9-1-1 provide as much information as possible, including exact location and nature of the incident,” said Jack Brown, director of Arlington’s Office of Emergency Management.

How it works

Text-to-9-1-1 uses SMS text messaging technology. The Arlington County Emergency Communications Center (ECC) can now receive and send text messages to those in Arlington and Falls Church in need of emergency assistance who can’t make a 9-1-1 phone call. The system, Telecommunications System, Inc., also provides dispatchers with mapping capabilities to help pinpoint locations where text messages are received.

The system allows dispatchers to text up to 250 characters and can handle text messaging both in our main Emergency Communications Center as well as our back-up center.

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