Frank O’Leary

The expected rush of residents paying their county taxes at the last minute didn’t happen as originally thought. County Treasurer Frank O’Leary predicted around 2,600 people would show up on Wednesday to pay their vehicle personal property tax and installment two of the county’s real estate tax in person, but the number was actually 2,201.

That day alone brought in almost $6.5 million for the county, making the total amount collected from walk-ins during the final week $30.7 million. Compare that with 2009, when 2,799 people showed up on the final day and paid nearly $11.8 million, with the final week totaling $35.8 million.

O’Leary notes that printing trouble last year caused the tax bills to be sent out 10 days late, so the deadline was extended by 10 days, to October 15. That made comparisons to 2010 invalid so 2009 numbers are used for comparisons instead. The 2009 numbers were also adjusted to take into consideration the new technology system this year.

Technology upgrades and an extra register made the process move smoothly. O’Leary also credits “alternative” payment methods such as online tax payments with making things easier.

He said, “My promise that no customer would wait more than six minutes for service was easily fulfilled.”

Overall, the number of people choosing to pay in person has declined by more than 1,200 people, or nearly 17%, since 2009. O’Leary also noticed that immigrants, who make up the majority of walk-in payments on the due date, didn’t arrive in the same volume as previous years.

Workers in the Treasurer’s Office plan to analyze information gathered by the new technology. O’Leary says it will help to better determine who pays, when, and how.

“Our tax party isn’t very popular any more,” Arlington County Treasurer Frank O’Leary said with a smile this afternoon, as residents trickled into the county government building in Courthouse (2100 Clarendon Blvd) to make last-minute tax payments. Thanks to a clockwork-like directing-and-collecting operation, some 25 county staffers strong, lines have remained relatively short on what is traditionally a very busy tax deadline day.

“A year ago, you would have had a sea of humanity here,” said O’Leary, who has served as Treasurer for 28 years. “So far, that’s not the case…. This is the lightest due date in my history.”

After handling about 1,600 in-person tax payments on Monday, and 1,800 payments on Tuesday, O’Leary guessed last night that his office would have to handle about 2,600 payments today. That, O’Leary says, now seems like an overestimation.

“The biggest story this year is there is no story,” he said. “We were surprised.”

“Ahh, it’s not like the old days,” one Treasurer’s office employee was overheard saying to a colleague.

O’Leary credited the work of employees from the Treasurers office and the Commissioner of Revenue’s office for keeping things moving. He also said that “alternative” payment methods he’s worked to put in place over the years — from online tax payments to instituting tax payments at banks — have also helped.

The biggest change from past years O’Leary has noticed is that immigrants — who make up the overwhelming majority of in-person taxpayers on the due date — aren’t here in the numbers of previous years.

Tax payment stations — including the usual Treasurers counter on the second floor and an “express” area set up on the first floor — will remain open until 5:00 tonight.