parking enforcement

Parking rates along Rosslyn-Ballston and Route 1 corridors could change this March

By Daniel Egitto
Parking meter in a performance parking zone in Ballston (staff photo)

The cost to park in many of Arlington’s busiest neighborhoods could change March 1.

The most popular places to park along the Rosslyn-Ballston and Route 1 corridors could ultimately cost up to $5 per hour, according to a county report. Less popular spots, meanwhile, could become less expensive than the current rate.

These changes are part of a state-funded “performance parking” pilot project that seeks to make it easier to find a parking spot in Arlington by incentivizing drivers to park in underused areas.

Arlington County kicked off the project earlier this year, installing sensors to collect data on parking behavior and determine what streets and neighborhoods should see higher and lower prices.

“These goals relate to improving the experience with parking at the curb, as well as reducing the negative impacts associated with inefficient or unsuccessful search for parking,” the report says.

On Saturday, the Arlington County Board voted to hold a public hearing about a proposed ordinance on Feb. 24. If it is approved next month, the pilot program would last until March 2026.

Parking rates could change up to once every three months but large, sudden changes are unlikely, according to the report.

Although costs could vary based on the time of day and length of stay, the project would not involve surge pricing or an across-the-board rate hike. Instead, each rate change would probably bring a roughly $1 increase to parking rates at some spots and a $0.25 decrease to other spots.

Arlington’s parking rates are currently capped at $1.75 per hour at short-term meters and $1.50 per hour at long-term meters.

A map of areas included in the performance parking pilot (via Arlington County)

While county staff would set the rates, they could never charge more than $5 per hour without the County Board’s approval, per the proposed ordinance.

The pilot program would follow in the footsteps of similar initiatives in major cities including D.C., Boston and San Francisco.

“These pilots have generally shown measurable changes in drivers’ parking behavior, reductions in negative impacts, and more efficient use of available space,” the report notes.

County staff would track this project’s effectiveness using some 4,500 sensors installed in parking spaces in the Rosslyn-Ballston and Route 1 corridors. The county has already begun investigating where and when parking is most readily available in these areas — along with how often drivers pay for parking.

A recent analysis found that on average, only a third of vehicles parked at meters in these areas had actually paid to be there, which will inform how the county uses its limited cadre of parking meter enforcers.

Parking compliance in October 2023 (via Arlington County)

Although similar programs have tended to increase revenue, the report says this project is primarily designed to improve parking conditions for drivers — not to extract more money from them.

“Intentionally, there is no project goal regarding revenue impact,” the report says. “This is because the project goals are about curb space performance from the community and customer perspective.”

County could start changing parking prices along two Metro corridors next year

By Jo DeVoe
1/4

To find a parking spot in Ballston, go during the daytime, avoid Wilson Blvd and Fairfax Drive, and consider parking in nearby Virginia Square, which has many empty blocks.

To park in Clarendon, good luck finding a spot on Saturdays between 11 a.m. and 8 p.m. Generally, there are more spots south of Washington Blvd but be on the lookout: spots can open up quickly as people do not stay parked in Clarendon for long.

These are some tips to glean from new county data collected in the first phase of a state-funded performance parking pilot study. But the data, collected from some 4,500 sensors in parking spaces along the Rosslyn-Ballston and Richmond Hwy corridors, does more than help people find parking spots on busy weekends.

It also demonstrates that, on average, only a third of people pay for parking when they come to these corridors. The county says this information will help it pinpoint the neighborhoods with the lowest parking compliance and focus its limited parking attendants there.

Parking compliance in October 2023 (via Arlington County)

The installation of sensors and data collection made up the first phase of a pilot program that will eventually use variable pricing and data to improve the availability of metered parking. County staff used these sensors to find differences in parking availability by hour, block, day of the week and neighborhood.

“These differences we need to take into consideration when we are making our pricing recommendations,” says Marietta Gelfort, a planner with the county’s parking and curb space management team in a recent video.

The next phases of the project will see actual changes in parking prices. These changes will happen once every three months but, the county emphasizes, will not trigger across-the-board meter rate hikes or surge pricing.

For the pilot to move forward, next county staff need Arlington County Board to change prices along the study corridors administratively — without County Board permission each time. They are gearing up to request this authority early next year for the duration of the pilot, set to end in early 2026.

A request to advertise hearings on this proposal could come this January, followed by a public hearing by the spring of 2024, Dept. of Environmental Services Parking and Curbspace Manager Melissa McMahon told ARLnow.

Once staff have this permission to alter prices, they will communicate changes to the public whenever those changes occur.

Price differences already influence parking behavior in Arlington, according to Dept. of Environmental Services communications specialist Nate Graham.

“Sunday occupancy is highest across the board, which illustrates that even today’s metered prices shape demand and behavior to some extent,” he tells ARLnow.

Transportation commissioners are “very supportive” of the pilot but, on the topic of pricing, suggested recommended stepped up enforcement of accessible parking spaces if these prices differ from non-accessible spaces.

“The greater the discrepancy in pricing between ADA and non-ADA spaces, the more drivers use fake ADA
tags,” the commission said in a letter to the County Board last month.

Eventually, as part of the pilot, the county will make parking spot and pricing data available on two mobile-friendly tools so people can research spots and costs in real time.

There will also be signs showing where spots are available, how many and for how much.

Third-party parking apps showing available spaces using county sensor data (via Arlington County)

New digital payment system in Ballston Quarter garage catches some drivers ‘off-guard’

By James Jarvis
1/4

Visitors to the Ballston Public Parking Garage this month may have noticed the absence of parking ticket kiosks and gates.

They were replaced with a new contactless parking system last month on Oct. 16.

If The county intended the change to improve the customer experience at the garage, which has garnered some negative online reviews over the past couple of years, but some users say they have found the new system confusing or restrictive.

Instead of getting a ticket at a gate, drivers entering the county-owned garage at 627 N. Glebe Road now park and then pay at a kiosk, online or through an app. There is a 15-minute grace period after entering the garage when parking is free, however, the new system keeps track of those in the facility by recording license plates upon entry.

Once parked, users can pay with cash or credit card at one of the many kiosks in each elevator lobby, after entering their license plate number and selecting an exit time. They can also pay through the Parking.com mobile app or by scanning a QR code that redirects them to a payment portal.

Here, users must enter their cell phone and license plate number, choose an exit time, and provide their credit card information, postal code and email address. This method, however, charges a 35-cent service fee.

In addition to creating more payment options, the county hopes the new system will “improve customer experience” by offering garage users the flexibility to add extra time as needed and stores their information for future transactions, says Melissa McMahon, the county’s parking and curb space manager.

Removing physical gates and automated ticket machines has allowed the “operations team to focus on customer experience and enforcement, rather than mechanical equipment malfunctions,” McMahon told ARLnow.

Several anonymous tipsters raised concerns about the poor internet connection inside the garage and the system’s reliance on smartphones.

“God forbid you don’t have a cell phone,” one tipster said.

Anticipating some confusion about the changes, McMahon said the county sent out letters to local community stakeholder groups and posted flyers throughout the garage. During the first month post-installation, garage staff were also posted around the facility to help users navigate the new system.

Still, several people said that the changes caught them “off guard.”

“Instead of a ticket at entry/exit, you are supposed to pay via the web (entering license plate into a form) or at a machine,” one tipster told ARLnow via email. “Luckily, there was a security guard sitting in the lobby off Level 3 asking people if they had paid and, if not, directing them to the machine. I know others did not realize they had to pay since the arms at the entry/exit lanes were all up.”

The same person who raised concerns about smartphone access also said the fliers were in “tiny print and difficult to understand.”

Individuals with concerns can contact the new garage operator, Chicago-based SP Plus, which provides a customer helpline and email support. County staff regularly visit the garage to “observe operations, talk to staff and customers, and work with garage management on refinements to improve customer experience,” says McMahon.

Illegally parked cars at Penrose Square causing traffic jams and safety concerns, neighbors say

By Matt Blitz
Illegally parked cars along S. Barton Street and 9th Road S. (screenshot via Twitter/@ArlingtonAF)

Some neighbors and nearby businesses are fed up with drivers illegally parking near the Penrose Square Starbucks.

They say improperly parked cars are leading to traffic jams and a loss of business, while blocking a public space and causing safety hazards.

Recent posts on social media have highlighted traffic jams near the intersection of S. Barton Street and 9th Road S., along Columbia Pike. The posts show several parked cars with hazard lights on, partially blocking traffic on the pedestrian-oriented roadway that connects the Pike and a parking garage for the retail center.

It’s also happening near Penrose Square, a park that features outdoor seating and dining as well as a splash pad for children, as Twitter user @ArlingtonAF points out.

There are currently only a couple legal parking spots along S. Barton Street due to a number being replaced by a Capital Bikeshare docking station a few years back. But a public parking garage is just around the corner.

Cars running stop signs and pulling unsafe driving maneuvers are also common along that short stretch of road, according to the pseudonymous Twitter account.

Neighbor and president of the advocacy group Sustainable Mobility for Arlington County Chris Slatt agrees that this has become a problem at Penrose Square.

Slatt told ARLnow that illegally parked cars have become an “extremely common” thing ever since Starbucks opened at that location in 2015. Drivers who park illegally can restrict traffic flow, block pedestrian access, and get in the way of bike lanes.

“We didn’t see these issues much with the previous tenant,” he wrote in an email.

Starbucks’ next-door neighbor also some complaints. Zak Mancini, the owner of Mancini de Paris Salon, told ARLnow that he sometimes sees three or four cars lined up in the middle of the street with no one in them. All the drivers, he said, are in Starbucks, picking up orders.

Mancini said cars are sometimes blocked from turning onto S. Barton Street from the Pike by those illegally parked in the middle of the street. When that happens, the honking starts.

“It’s a big mess, especially on weekends,” he said. “[Customers] come to me pissed off, saying they are going to find a new salon because of the noise and honking.”

Columbia Pike and S. Barton Street (via Google Maps)

Mancini said he’s seen disputes nearly turn into fistfights and has had to call the police a few times. Slatt believes that the county needs to do something about this.

“Arlington should also strongly consider increasing the fine for illegal parking,” said Slatt, who also chairs the Arlington County Transportation Commission.

What also really concerns him is the persistent running of a stop sign and unsafe driving seen at the intersection of S. Barton Street and 9th Road S., particularly due to the proximity to a splash pad.

“This is dangerous, especially in large vehicles like pickup trucks and SUVs which tend to pitch struck pedestrians under the vehicle rather than onto the hood, which tends to happen with sedans,” Slatt said.

“This is especially egregious given the direct adjacency to a park filled with happy but unpredictable children,” he continued. “We desperately need Arlington County PD to prioritize enforcing laws that are supposed to prevent unsafe behavior like this.”

The Arlington County Police Department confirmed to ARLnow that the section of S. Barton Street in question is indeed a public roadway and, therefore, enforcement is the responsibility of ACPD. Spokesperson Ashley Savage said that police patrol the area and ask the community to report any transportation safety issues.

“ACPD has previously conducted parking enforcement in the area and educated the businesses and patrons along S. Barton about the parking restrictions,” Savage wrote. “As time and resources permit, ACPD will continue to conduct random rotating enforcement and education in the area with the goal of compliance even when police are not present. Community members can report ongoing transportation safety concerns to police using our online form.”

ARLnow has reached out to Starbucks media relations staff for comment but has yet to hear back as of publication.

County pushes parking permit applications to May, citing unresolved bugs

By Jo DeVoe
Residential Parking Permit sign in Arlington (staff photo)

Residents will have to wait until May to apply for a permit to use on-street parking in their neighborhood.

Two weeks ago Monday, Arlington County opened up applications for its Residential Permit Parking program. RPP restricts parking in certain residential areas near commercial corridors, typically allowing residents and their guests to park during the day while those without permits have to look elsewhere.

Some one hundred applications were processed, but within hours some residents began experiencing issues.

A few reached out to ARLnow, frustrated about the platform timing out and otherwise not handling their requests.

The county informed RPP households on Wednesday, April 5 that it would be pushing back the start of the application season to the week of April 10, which was last week. Yesterday (Monday), the county told ARLnow it now aims to resume the online application process on the first of May.

“We are still working with our vendor to resolve technical issues with the online permit application system,” Dept. of Environmental Services spokeswoman Katie O’Brien said. “Due to these unresolved issues, we are now targeting the week of May 1 to have our RPP renewal applications available online.”

The vendor is Conduent, she said. The New Jersey-based company was previously a unit of Xerox.

“We apologize for the continued delay but want to make sure that the system functions correctly for our customers,” O’Brien said, noting that customers will be receiving an update as well.

Normally, the county would begin checking for updated parking permit stickers for the 2023-24 season on July 1. With the delays, enforcement will be pushed back to Aug. 1 “to ensure that RPP materials will get to customers well ahead of when they’re needed.”

Last year, some residents reported not getting their materials ahead of the start of enforcement. They were worried they would be ticketed for not having documentation, though they said they had applied and paid for the stickers. Arlington County issued some temporary tags that people could use until their materials came.

Residents need to apply in advance to allow for enough time for the materials to be printed and sent out, but some were impacted by a delayed printing order, ARLnow was told at the time. Last year, the application process was also delayed, to allow extra time to fine tune what was then new software.

For those wishing to place orders immediately, in-person application and renewal services are available in Room 214 at the county government headquarters, located at 2100 Clarendon Blvd, O’Brien said. Hours of operation are Monday through Friday from 8 a.m. to 5 p.m.

Arlington gets to work installing sensors, drawing parking spots for future ‘performance parking’ pilot

By Jo DeVoe
Installing sensors and marking bumper-to-bumper boundaries for the County’s upcoming Performance Parking pilot (via Dept. of Environmental Services/Twitter)

While road repaving season has kicked off in Arlington, crews are working on local roads for another reason.

They are installing traffic sensors in and marking some 4,500 parking spots in the Rosslyn-Ballston and Pentagon City-Crystal City corridors.

The spots and hardware are the foundation for a three-year, $5.4 million state-funded pilot project testing out a new way to manage parking availability and pricing, dubbed “performance parking,” which kicked off earlier this year.

Currently, parking is at a fixed rate and people have to find spots once they arrive at their destination, which can lead to double-parking or going somewhere else to, for instance, grab a meal.

Using existing meters and keeping the Parkmobile payment platform, the pilot intends to smooth out competition for convenient spots by directing people to cheaper options farther away. Prices would also vary based on time of day.

Arlington County will have a phone-friendly website with real-time availability and pricing data, which may also be accessible from some third-party apps. This information could help people plan where to park ahead of time, decreasing cruising time.

The pilot “is data-driven, using technology to better understand existing park utilization,” Melissa McMahon, the parking and curb space manager for Arlington County, told the Planning Commission this week. “We are actively managing parking supply to make parking more convenient and to reduce the negative impacts of hard-to-find parking.”

To get started, the county has to understand how people use on-street parking right now. Crews are delineating discrete spaces where, currently, it is a free-for-all between two signs, and installing one sensor per space.

Later this year, these wireless, battery-operated, in-ground sensors will start sensing when and for how long a car occupies a space. They will communicate that to “wireless gateways” located on traffic signal poles, which will relay that data to a central network server. That data is converted into a dashboard that county staff will use to make parking decisions.

Once it has enough “existing conditions” data this fall, the Dept. of Environmental Services will pick a range of prices, which it aims to bring to the Arlington County Board for approval this December. After that, for the next two years of the pilot, DES will request permission to change prices once per quarter to see the impact on driver behavior.

“This project does not create dynamically or fast-changing metered pricing,” McMahon said. “It won’t be uncertain on a day to day basis. If you’re going into a neighborhood routinely you’ll have a sense of where the lower price spots are and where the higher priced spots are.”

She said the goal is not to increase overall meter revenue, and blocks with lower rates may cancel out those with higher rates.

(more…)

Arlington County delays permit parking applications to fix buggy software

By Jo DeVoe
Permit parking sign on N. Highland Street (file photo)

(Updated at 4:30 p.m.) Arlington County is delaying the Residential Permit Parking online application process until next week due to “unexpected technical issues.”

“Despite testing in advance, our vendor’s Residential Permit Parking online application system is currently down to resolve these technical issues to our satisfaction,” Dept. of Environmental Services spokeswoman Katie O’Brien said this morning (Wednesday).

She added that the website is expected to relaunch the week of April 10, which is next Monday.

Annually, people who live in residential areas near commercial corridors pay for permits for street parking in Residential Permit Parking zones. The process typically begins in April and by July, the county begins issuing tickets to people parked in these zones without the new fiscal year’s permit.

The county changed its permitting system last year and had to delay the application window one month to finish making tweaks to the new software. Then, many residents experienced issues obtaining permits in time for enforcement in July, so, to account for late-summer travel, the county delayed ticketing until September.

In a March letter to RPP zone residents, alerting them to the forthcoming application window, the county thanked residents for their patience last year “as we worked through a tricky software transition.”

“We expect this season’s process to be smoother and look forward to serving you again,” said the letter, a copy of which was shared with ARLnow.

But resident David Remus immediately encountered problems when he accessed the system on Monday, the software’s launch day.

The system would not let him add any short-term visitor passes to the order, he told ARLnow. He noticed the system went down that afternoon, perhaps for attempted bug fixes. After it went back online, he said he could not apply for the number of permits he selected.

“When I tried to isolate one type of permit at a time, the system timed out after a few minutes, with an error message stating that the system is not online,” he said. “This is nothing but gross incompetence on the part of the county government.”

Resident Carol Burnett, meanwhile, logged on for the first time while the system was down Monday afternoon.

“Last year the Arlington County residential parking permit program was a mess with lost applications, late arrival of permits and general confusion. They had all sorts of excuses,” she said. “Looks like we’re in for another messy year this year.”

An anonymous tipster opined “It is SUCH a cluster. SUCH a cluster.”

The county processed more than 100 RPP applications on Monday before encountering problems and deciding to take the system offline, O’Brien said.

Residents can either wait for the online system to be re-opened or apply for a permit in-person at the county headquarters at 2100 Clarendon Blvd in Suite 214. The office is open Monday through Friday from 8 a.m. to 1 p.m. and 2-5 p.m., O’Brien said.

Residents who need support in the interim can email [email protected] or calling 703-228-3344.

“The seasonal application process will continue for the next several months and we will make sure everyone receives their permits and passes in a timely manner and with no issues involving FY 2024 enforcement, which begins in July,” O’Brien said.

Arlington County made several changes to the program two years ago, reducing available permits for households with driveways, raising fees for additional vehicles and visitor permits, while lowering prices for low-income residents. It also allowed residents in some multifamily buildings to join the program.

New group plans to hold scooters mis-parked on private property hostage

By Jo DeVoe
1/9

(Updated at 3:15 p.m.) An emerging local group is looking to corral the “Wild West” of e-scooter parking in Arlington County.

The embryonic organization, which is calling itself “Purge,” will employ drivers to pile micro-mobility devices parked illegally on private property into vans and — essentially — hold them hostage until the operators of the offending devices pay a $50 invoice fee for their release.

“This is a huge opportunity and issue,” says Will, the founder, who requested to have his last name withheld until the official company launch. “We don’t want to interact with them at all: just pay it and it’ll go back on the street. They’re going to hate that but there’s nothing to say we can’t do that.”

If the business model sounds familiar, that’s because it is quite similar to how controversial Ballston-based trespass towing company Advanced Towing operates. Advanced, however, works within an established state and local regulatory framework, frequent accusations of skirting such laws by those on the undesirable end of their tows notwithstanding.

Arlington County has authorized a number of operators, including Bird, Spin and Lime, to operate some 350 e-bikes and 2,000 e-scooters within its borders. Some locals have long complained that scooter parking blocks pedestrian and, at times, vehicle traffic.

In response, the county has rolled out “corrals” to give people more legal options for parking their scooters, paid for by the cost for operators to do business in Arlington.

“Arlington has made decent strides with the corrals, but they’re a suggestion no one has forced them to operate better or develop incentivization for users to engage in better rider behavior,” Will says.

Billing operators could, he theorizes.

Something similar is happening in San Diego, where a duo impounds scooters in a lot using a flatbed truck. Scooter operators fought back with a lawsuit and later, cease-and-desist letters to private property owners using the impound service. The city has since filed its own lawsuit alleging the way these scooters are parked is a safety hazard.

“We’re trying to offer a balance here. The outcomes are they’re either forced to incentivize better behavior, or the [county] is forced to contract with us,” Will says. “We are working with local attorneys — there’s nothing in place to force them to operate legally. We think we have a low-tech solution that doesn’t require a huge investment.”

When it launches, Purge will only service private property. It doesn’t need impound authorization from private property owners, Will claims, while adding that several local private property managers, including some hotels and apartment buildings, have given the company the thumbs-up to haul away scooters.

Scooters abandoned in public right-of-way, however, could remain tripping hazards and nuisances — for now. Purge would skip mis-parked scooters on public property, at least initially.

For recourse, people can report mis-parked or abandoned devices via Arlington County’s Report a Problem tool, or via the helplines the companies operate. Operators are required to remove improperly parked devices within two hours of a report of mis-parking, according to the county’s website.

The other option is to just step around them, which can be dangerous for people who are blind or in a wheelchair or have another disability that impairs their mobility.

“Mobility only works if it works for everyone,” says Will, pointing out that these companies have raised hundreds of millions and — in some cases — billions of dollars, but in his view have not sufficiently invested in ways to incentivize proper parking.

County trash crews and parking meter enforcers are getting an off day for Thanksgiving

By ARLnow.com
Recycling collection in Arlington (photo courtesy Arlington County)

The Thanksgiving holiday will mean closures of county facilities.

Arlington courts, libraries, community centers, vaccine clinics and government offices will be closed on Thursday and Friday. Thursday will also be a rare weekday off day for hard-working trash collection crews, who will resume collections a day delayed on Friday and Saturday.

Additionally, parking meters will not be enforced during the holiday.

From the county website:

Arlington County Government offices and services are operating on modified schedules for the Thanksgiving holiday, Thur., Nov 24, and Fri., Nov. 25, 2022.

Trash/Recycling/Yard Waste Curbside Routes – No collection Thursday. Thursday routes run on Friday, Nov. 25; Friday routes run on Saturday, Nov. 26.

Parking – Permit parking is always in effect unless specifically noted on the sign. Meters are not enforced on holidays.

County has ticketed Advanced Towing multiple times for blocking fire hydrant, says it’s an “ongoing issue”

By Matt Blitz
Advanced Towing truck parked in front of a fire hydrant near N. Quincy Street (photo courtesy of Matthew Young/@matthewyoung31)

Citing an “ongoing issue,” Arlington County has ticketed Advanced Towing multiple times in recent weeks for blocking “the most famous fire hydrant in Arlington County.”

Trucks from the Ballston-based towing company have received multiple tickets, including one as recently as last week, for parking and blocking a fire hydrant near the corner of 5th Road N. and N. Quincy Street, a county official has confirmed to ARLnow. They were not able to provide the exact number of tickets, however.

That particular hydrant, dubbed “the most famous fire hydrant in Arlington County” by former local news reporter Dave Statter, is in the alleyway next to the company’s lot. A Twitter account is devoted to documenting illegal parking in front of the hydrant.

The county says that they have “received social media complaints and emails from an anonymous account holder” about the issue.

On Saturday afternoon, the fire marshal was sent to talk with Advanced Towing about the “ongoing issue,” per scanner audio posted on social media by Statter.

The result of the ensuing conversation between the fire marshal and Advanced Towing appears to have rectified the problem for now. A spokesperson for Advanced Towing tells ARLnow via email that they’ve stopped parking in front of that hydrant.

However, the company also argued that the fire hydrant is inactive, on their property, and other cars are parking illegally in the alleyway but are not being ticketed.

“I feel the tow trucks are the only ones with attention, tickets and complaints when the entire area is constantly full of illegally parked vehicles because there’s is no parking,” the spokesperson said, while also providing photos of supposedly illegally parked cars. “No tickets have been issued.”

County spokesperson Ben Aiken did confirm that the specific hydrant is “redundant for fire purposes” with another hydrant only a few feet away, but did say it is operational and maintained “for other reasons as part of the water system.” There are also no plans to remove it.

The issue of Advanced Towing trucks parking in front of that particular hydrant apparently has been ongoing since at least 2017 per Twitter user Advanced Towing Fire Hydrant.

While the company says the hydrant is on their property, the county noted that doesn’t give Advanced Towing — or any property owner — the right to park in front of a hydrant.

“The hydrant is located within 5th Rd. North right-of-way and parking is restricted within 15 feet of a fire hydrant,” Aiken wrote in an email.

Advanced Towing also complained about the lack of parking in the area, leaving their trucks often struggling to find spots near their lot, where vehicles towed for trespassing on private property are stored (and scene of a famous incident involving a television personality).

The company cited the move from free street parking to metered spots as well as the presence of the county-owned Mosaic Park as two main reasons for why parking is hard to come by in that corridor.

“This causes huge congestion on 5th Road and surrounding areas, therefore cars are parked illegally all day long. We will also be reporting every illegally parked vehicle we see,” they said via email. “This morning alone, there were 6 at one time, and not one was ticketed.”

(more…)

Residential parking enforcement ramps up as some report problems obtaining annual permits

By Jo DeVoe

Residential Permit Parking enforcement is in full swing — but some residents say they’re still waiting for their renewed permits to arrive and are concerned they will be unfairly ticketed until then.

Enforcement began yesterday (Tuesday) in Residential Permit Parking zones: residential areas near commercial corridors where residents pay for permits to ensure they have a spot on their street.

Customers have to renew their permits annually, a process that typically begins in April. Otherwise, they risk getting ticketed when the county begins looking for the new fiscal year’s permit.

https://twitter.com/ArlingtonDES/status/1566839811243130883

But some residents took to Nextdoor to say they were still waiting on their permits when enforcement began yesterday.

“[A]ll I got was a receipt. I don’t even have temporary parking passes and they ticket in my zone,” said one commenter.

Others reported trouble reaching county staff to track down their permit.

“I finally received my stickers after much difficulty, multiple emails, and several phone calls,” another Nextdoor user said. “What used to take minutes each year has taken me hours this year, the price has almost doubled over the past few years, and I’m penalized for having a driveway, which now makes me eligible for one less permit.”

For a handful of registrants, that was due to a delayed printing order, but for others, it’s par for the course, according to Peter Golkin, a spokesman for Arlington’s Department of Environmental Services.

“We tell residents to expect the process to take a month from application to shipping to receipt of permit materials,” he said. “Every year a number of orders are lost or damaged in the mail or are returned as undeliverable even though the address is correct on the envelope. Those orders have to be investigated and put back into a queue.”

The concerns arose despite the county delaying and extending the permit renewal period.

“The new software system for parking permits was not ready for the usual renewal season start of April 1,” Golkin said. “The software had to be fine-tuned and tested and was finally ready in May.”

The county delayed enforcement until September to account for late-summer travel.

For those without their permanent 2022-23 tags, the county is emailing 45-day, temporary passes to customers who report that their permit materials were lost or not delivered, as well as those who placed their orders after mid-August.

There are a few measures residents can take to avoid a ticket during this period.

“Most RPP residents have off-street parking available in addition to their temporary passes. We encourage those residents with off-street parking to use it if possible, and for all customers to use valid temporary passes while they wait for permit materials to arrive in the mail,” Golkin said.

Those who are worried their temporary passes will expire soon can email [email protected], call 703-228-3344 or visit the Treasurer’s Office in-person at county government headquarters in Courthouse for assistance, he said.

“If a resident is concerned that a temporary pass is about to expire before an order arrives, email [email protected] and the situation will be investigated and a new temporary pass issued if necessary,” he said.

This is the latest blip for the permit parking program. The county reported technical difficulties with its software last year, when a handful of residents with newly constructed homes risked getting ticketed because the system did not recognize their newly created addresses.

The county modified the program in February 2021, reducing available permits for households with driveways, raising fees for additional vehicles and visitor permits while lowering prices for low-income residents, and allowing some multi-family buildings to join the program.

An idea to institute paid, two-hour parking in RPP zones was nixed after pushback from residents and some members of the Planning Commission.

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