
Arvaye Robinson, the mother of two elementary school girls she had hoped to enroll in the Arlington Public Schools extended day program, stood in front of the Syphax Education Center this morning during the system’s technical problems that ultimately suspended sign-up indefinitely.
“I’m so disappointed,” Robinson said, exasperated, with her phone in her hand waiting to hear from a school staffer. “I wanted some confirmation.”
After setting an alarm for exactly 7:59 a.m. so she could hop online and enroll her children, Robinson realized that the site was down and that she would have to drive to the center to enroll her children in person. She was told that she would receive a call about placement, but she didn’t feel confident about that.
“They have the means to take payment, but no concrete confirmation,” said Robinson.
A father who overheard ARLnow interviewing Robinson cut into the conversation, calling the situation absurd and saying that it had thrown his work schedule out the window for the second year in a row.
Indeed, this is the second consecutive year that extended day registration has flopped. There are varying reports of exactly how many parents waited in line to secure a spot for their children, but one parent told ARLnow she saw at least 100 people in the Syphax Education Center’s lobby this morning.
The extended day program allows parents “who can’t juggle everything” to leave children in their school’s care before and after classes, according to the program’ director, Bobby Kaplow.
According to Kaplow, after last year’s technical failure with the same vendor, APS spent the year troubleshooting with the contractor, trying to find a solution.
“All year we worked with him, we told him what we needed, we told him what the problem was, can he see it on his end,” Kaplow said, adding that he had demanded that the contractor fly in from Michigan to be on-site for the enrollment rollout today in case any issues cropped up.
“I talked to him 20 minutes before it started today, and said, ‘Are we good?'” Kaplow said. The contractor told the director that there wouldn’t be any problems.
(more…)