Residents of The Shelton apartment building in Nauck are speaking out about what they say are poor and unsafe living conditions at the affordable apartment complex.
The four-story building, at 3215 24th Street S., was built in 2009 and has 94 committed affordable apartments. There’s also a community center, landscaped courtyard with a play area and underground parking.
A letter signed by 19 residents alleges “poor and disrespectful customer service,” “harassment of residents by staff” and — most pointedly — problems with drug dealing and usage in and around the building, chronic loitering and a pest infestation.
“The Shelton was built and operates using public funds, but is not accountable to the residents or the community,” the letter says. “Our living conditions continue to deteriorate… It is not always a safe place for us or our children to live. Security currently in place is not adequate.”
“As residents we have a right to live in a building that is well maintained, welcoming and secure,” the letter continues. “We need dedicated staffing and security personnel on these premises that will work with us as tenants… Safety and security at the Shelton should be a priority for management and on-site staff.”
Arlington County Police Department records show that there were 125 calls for service to the apartment building between May 1, 2015 and today. While high, we’re told that’s not an excessive number for a large, multi-family building. The top four types of police calls to the building were for domestic incidents, noise complaints, trespassing and disorderly conduct.
Arlington-based AHC, which owns and manages The Shelton, has organized a community meeting in response to the letter, a spokeswoman told ARLnow.com this afternoon. That meeting is scheduled for Wednesday, May 18 at 6 p.m. at the building’s community room. It will “discuss any concerns [residents] may have” and provide “an update on the steps we have taken over the last several months to rectify several issues.”
AHC says trash areas in the building are now being checked daily and extra trash collection days have been scheduled to help address the pest problem. Also, adjustments are being made to correct inaccurate utility bills that were sent to some residents.
To address the safety issue, an automated system asking loiterers to “please move on” was recently installed near the 7-Eleven store and the automatic front door now prevents individuals from holding it open indefinitely. AHC says the building currently has 32 security cameras.
“AHC has deep roots in the Nauck community,” said AHC Communications Manager Celia Slater. “We are dedicated to working with local organizations like the Nauck Civic Association and the Bonder and Amanda Johnson Community Development Corporation. We continue to partner with Arlington County and other groups to help move forward plans for the Nauck neighborhood revitalization.”
The full letter from residents, after the jump.



